To return an item please contact us via the Feedback page first for return authorisation quoting your order reference. Simply indicate the reason for your return, include the invoice with your return, and wrap the package securely (the packaging they arrive in can often be used for the return)

IMPORTANT: PLEASE SEND ITEMS BY ROYAL MAIL RECORDED DELIVERY ONLY

The maximum postage refunded for any recorded item will be £2.00. We will replace faulty items with the same product or refund back to a credit card if the item is no longer available. Our returns policy is valid for 28 days from receipt of goods. Please post returns to our address shown at the base of this page.

EXCHANGES

We can exchange goods within 28 days from delivery. After this we can only exchange items if they were received faulty or if the wrong item was received incorrectly.

REFUNDS

We can refund goods within 28 days from delivery. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can only refund delivery costs if the return is a result of our error.

CHECKING

We check every single return, if an item is found not to be faulty by our independent tests we may return the item with a postage charge.

Please visit Feedback to send us comments, suggestions etc, remembering to quote your order reference in any correspondence

Returns can be sent to
  One Vision Imaging Ltd,
  Herald Way,
  Coventry.
  CV3 2NY