Help Using This Site

Helpful Hints
Please check our Frequently Asked Questions below to see if your query can be answered.

I have not received my order
Most products are usually delivered in 3-5 working days, occasionally longer. We have to allow up to 28 days before we are able to start tracing lost parcels, unfortunately we cannot do anything for you until this time has expired. Please contact us if you do not receive your item(s) within this period so we can help retrieve your goods. We apologise for any delay.

My country is not listed on the order page
At the moment we can only supply to those regions listed on the order page. If you are unsure please contact us so we can clarify the situation.

I have received duplicates in my order
Please return the duplicated item unopened to our normal address via recorded delivery. As soon as we receive the item we will refund your card if necessary. We apologise for the inconvenience, if you have any problems please do not hesitate to contact us.

My goods are faulty or have been damaged in transit
Please return the item to our address via recorded delivery including the invoice and a small note explaining the reason of return. FAULTY GOODS HAVE TO BE RETURNED WITHIN 30 DAYS. As soon as we receive the item and it has been checked we will either refund your card or send a replacement. We apologise for the inconvenience, if you have any problems please do not hesitate to contact us at the address shown below.

I have ordered the wrong item
Please contact us immediately. If you have received the goods and they have not been opened please return them to our normal address via recorded delivery. Once we receive the item we will be able to refund your card. We cannot always refund items that have been opened, please contact us prior to returning if you are unsure.